Terms & Condition

Terms and Conditions – reedonecleaning.com, Professional Cleaning services

reedonecleaning.com acts as an agent on behalf of the principal (the cleaning provider) and retains a small percentage of the fee to cover the costs of providing this service.

reedonecleaning.com reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

By ordering reedonecleaning.com service by telephone, e-mail, or it’s website the Client agrees to be bound by reddonecleaning.com terms and condition.

Client understands that the price quoted is labour only and that any cleaning materials, tools etc. to be provided by the principal will incur additional charges

  1. REGULAR DOMESTIC AND COMMERCIAL CLEANING SERVICES
    1. Minimum of 3 hours per cleaning visit applies.
    2. reedonecleaning.com provides regular domestic cleaning at a rate of £40 for cleaning services organised on weekly or fortnightly basis. Regular commercial cleaning is charged £50 on weekly or fortnightly basis.
    3. reedonecleaning.com reserves the right to suspend cleaning services if monthly payments are missing.
    4. If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a home or office of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
    5. Client agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with reedonecleaning.com services Ltd.  If the Client does not have cleaning materials and asks reedonecleaning.com – Cleaning to purchase requested items on their behalf, she/he understands that an applicable charge will be assessed.
    6. All cleaning equipment should be safe and in full working order.
    7. Client understands that the price quoted is labour only and that any cleaning materials, tools etc. to be provided by the principal will incur additional charges
    8. If an reedonecleaning.com Services Ltd operative needs to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then, a £10.00 charge will apply.
    9. reedonecleaning.com – Cleaning will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
    10. reedonecleaning.com reserves the right not t o continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. reedonecleaning.com also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
    11. Cleaner entitle to take picture before and after her work to be used only to dispute any claims for negative reviews by client and used only inside cleaness.
  1. END OF TENANCY CLEANING/SPRING AND ONE OFF CLEANING/ AFTER BUILDERS CLEANING
    1. reedonecleaning.com provides end of tenancy, one-off and spring cleaning at a rate starting from £105.00 per person for cleaning services.
    2. If any estimates of how long it will take our operatives to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Client’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
    3. Client agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless other arrangements have been made.
    4.  If the Client does not have cleaning materials, reedonecleaning.com will supply them for additional £20. This has to be requested at the time of the booking.
    5. If the Client does not have cleaning materials and equipment, reedonecleaning.com will supply them for additional £40 one of delivery charge. This has to be requested at the time of the booking and does not include the cleaning labour.
    6. All cleaning equipment provided by the Client should be safe and in full working order.
    7. The client understands that the price he/she has been quoted is not for a “package deal” and does not include anything apart from cleaning labour.
    8. The End of Tenancy Cleaning, One Off/Spring Cleaning and an After Builders Cleaning do not include these services: walls, ceilings, curtains, exterior windows, balcony, patio, gardens, washing up, laundry and professional carpet and upholstery cleaning.
    9. If an reedone.com Services Ltd operative needs to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £ 10.00 charge will apply.
    10. reedonecleaning.com – Cleaning will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
    11.  Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring the same service.
    12. reedonecleaning.com reserves the right not t o continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. reedonecleaning.com also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
  1. PAYMENTS
    1. Payment is requested on completion on the day of the cleaning session.
    2. Payment can be made online on completion of the service.
    3. Payment can be made by cheque payable to reedonecleaning.com Cleaning Services Ltd. on completion of the service. If paying by cheque, cheque guaranty card is required and the Client will be responsible for all bank and legal charges resulting from a dishonoured cheque.
    4. Payment can be made with debit or credit card Online or over the phone (This need to be made in advance). If payment is made by credit card 3% surcharge will apply. reedonecleaning.com will not share the Client’s card details with a third party.
    5. The Client’s agrees and authorises reedonecleaning.com Services Ltd to charge any outstanding amount owed to reedonecleaning.com with regards to the cleaning services provided plus parking and congestion charges fees (if any) and up to the total amount of the booked services to the debit/credit card the Client’s has provided.
    6. Client understands that any ‘late payments’ may be subject to additional charges.
    7. Client has 24 hours to report any complains, if no complains reported we will proceed with the full payment amount as agreed on the order emails.
    8. If payment is not made after 30 days of invoice then the account will be passed to a collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
  1. COMPLAINTS AND CLAIMS
    1. Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
    2. reedonecleaning.com requires the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the cleaning services, reedonecleaning.com will re-clean any areas and item/s before the completion of the service on the same day
    3. If the Client has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been done.
    4.   reedonecleaning.com may take up to 5 working days to respond to a complaint.
    5.   reedonecleaning.com will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
    6.  Complaints are accepted in writing (letter or email. Complaints must be reported on completion or in the following 24-hour.
    7. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value, art and antiques.
    8. Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
    9. reedonecleaning.co.uk reserves the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of  hot water or power and suitable cleaning materials and/or equipment in full working order provided by the Client, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages worth up to £50 or less.
  1. INSURANCE
    1. reedonecleaning.com has a Public and Employer’s liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of reedonecleaning.co.uk, reported within 24 hours of service date.
    2. Insurance cover does not include anything that may  break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, instability of which the client’s is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
    3. reedonecleaning.com reserves the right to refuse to share any of the confidential company’s documents.
  1. CLIENT SATISFACTION
    1. Client understands that he/she is not entitled to any refunds.
    2. If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, reedonecleaning.com reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
    3. reedonecleaning.com reserves the right to return a cleaner not more than once.
  1. CANCELLATION
    1. Client may cancel the scheduled cleaning job up to 24 hours prior to the agreed start time.
    2. Client agrees to pay UK £15.00 of the quote as a cancellation fee if he/she cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
    3. Clients agrees to pay UK £15.00 of the quote as a cancellation fee in the event of a lock- out cased by our cleaners being turned away, nobody is home to let them in, no water or power available at Client’s premises or problem with clients keys. If keys are provided they must open the lock without any special efforts or skills.
    4. If an initial deposit has been paid to reedonecleaning.com Cleaning Services Ltd then Client agrees that deposit funds may be used to cover the cancellation fee.
  1. AFTER CANCELLATION OF THE CLEANING SERVICE

    By entering into a service agreement with reedonecleaning.com Services Ltd, the Client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the Client by the company. If the Client wishes to hire or use domestic services provided by such a cleaner within 6 months then he/she must pay a referral fee of £600.

    These terms and conditions shall be governed by law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the laws. reedonecleaning.com Services Ltd. reserves the right to make any changes to any part of these terms and conditions without giving any prior.